Refund and Returns Policy
We want to ensure you’re completely satisfied with your purchase. If for any reason you’re not, we’re here to help.
Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must:
– Be unused and in the same condition as when you received it
– Be in its original packaging
Non-Returnable Items
The following items are exempt from being returned:
– Perishable goods (food, flowers, newspapers, magazines)
– Intimate or sanitary goods
– Hazardous materials
– Flammable liquids or gases
– Gift cards
– Downloadable software products
– Certain health and personal care items
Initiating a Return
To complete your return, please provide a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds are granted:
– Books with obvious signs of use
– Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
– Items not in their original condition, damaged, or missing parts (not due to our error)
– Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we’ll send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 2 – 3 days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
1. Check your bank account again
2. Contact your credit card company
3. Contact your bank
If you’ve done all this and still haven’t received your refund, please contact us at support@kudigig.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they’re defective or damaged. To initiate an exchange, email us at support@kudigig.com and would direct next steps to take for proper return of the product.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Shipping Returns
To return your product, please mail it to support@kudugig.com. You’ll be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Need Help?
Contact us at support@kudigig.com for any questions related to refunds and returns.
We’re here to help and want to ensure you’re completely satisfied with your purchase!